Legal
Complaints procedure
If something is not right, we would rather hear it than not.
This is an English summary provided for convenience. The Dutch version is the legally binding text. In the event of any difference in interpretation, the Dutch version prevails.
How to raise a complaint
Send your complaint to info@energieprestatielabel.eu, describing the property, the date of the assessment and what the complaint concerns. You may write in English or in Dutch.
What happens next
You receive confirmation that your complaint has been received, and we investigate what happened. If a correction to a registered label is required, that correction is made through the proper channel and the register is updated.
If we cannot resolve it together
Energy label assessments fall under a certification scheme with its own supervision. The Dutch complaints procedure sets out which body you can approach if we cannot reach agreement: klachtenprocedure.